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Our Main Responsibilities:

Ensure that banking services are available to the identified villages/ SSAs (Sub Service Areas)/ Non-SSAs including communities in urban/metro areas.

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Educate BCs about their roles and responsibilities.

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Ensure redressal of grievances of customers/BCs and submit feedback to link branch with copy to Regional Office.

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Business Consulting

Successful experience of experts in structuring investment projects, developing and implementing.

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Project Management

We are working in the format of an outsourcing project office. We assume operational coordination.

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Conduct meetings in the villages/SSAs/Non-SSAs as well as communities in their operational area to encourage villagers/customers for availing of banking services of our bank and submit the report to Regional Manager.

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Visit to allocated villages/SSAs/Non-SSAs as well as communities in their operational area and BC points in the district at least once in 15 days and submit the report to FI coordinators of the Region.

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Monitor & Control the activities of the BCs in coordination with link branch. BC supervisors must ensure that BCs remain active.

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Ensure that the BCs are operational during the working hours as per extant guidelines of the bank.

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To ensure that the BCs are available on daily basis and transactions in the BC points are taking place as per prescribed norms/guidelines.

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Ensure that BCs are not doing any type of off-line transactions at BC points.

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Ensure that BCs are engaged in cross selling of our bank’s and third party products.

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Ensure that BCs are engaged in recovery of our bank’s dues.

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Conduct financial literacy sessions with villagers/communities during his visit to the villages/BC points.

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Ensure that BCs have displayed the Dos &Don’ts board at BC points.

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Plan and organize camps in consultation with the link branch /Regional Office from time to time for achieving various targets.

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To identify BCs for uncovered villages allotted by DFS.

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Arrange for locational training programs on technical updates, operational guidelines etc for BCs.

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Any other duties assigned by the bank as and when assigned.

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